Do not insert the connector into your EV charging port before setting up a charging schedule for the first time. Insert the EV charging cable after the schedule is set up.

Use the multimeter to check whether the voltage on the power input is too high. If the result is greater than or equal to 120 % of the rated voltage (276 V), Pls contact local power grid company.

Use the multimeter to check whether the voltage on the power input is not sufficient. If the result is less than or equal to 70 % of the rated voltage (161 V), Pls contact local power grid company.

Make sure the charger is grounded correctly.

• Make sure the switch to the circuit breaker is on.
• Pls check the Emergency Button is pressed or not.
• Check whether the EV charging cable is securely connected.

• Ensure the operating temperature is within the specified range on the product label.
• Stop charging. Restart charging until it is within the operation temperature range.

Unplug the vehicle and plug in again. If the problem persists, Pls contact customer support.

Make sure the Bluetooth is enabled on your mobile device and the charger is powered on and operating properly.

Forget the charger in the Bluetooth settings on your mobile device and pair the charger to your device via Bluetooth again.

If the problem persists, Pls contact customer support.

Make sure the charger is in idle status.

Make sure the Bluetooth connection is working properly.

If the problem persists, Pls contact customer support.

Try to connect another device to the same Internet, verifying the Internet connection is working properly.

If the problem persists, Pls contact customer support.

• Unplug the vehicle and plug in again
• If the problem persists, Pls contact customer support.