CoreTech Troubleshooting Guide (UK)

Quick fixes for common EV charger issues: connectivity, scheduling, power, voltage warnings, and EV communication.

Check whether the phone connects the right charger. If so, make sure the Bluetooth is enabled on your mobile device; if not, please contact customer support.

Do not insert the connector into your EV charging port before setting up a charging schedule for the first time. Insert the EV charging cable after the schedule is set up.

Use the multimeter to check whether the voltage on the power input is too high. If the result is greater than or equal to 120 % of the rated voltage (276 V), please contact local power grid company.

Use the multimeter to check whether the voltage on the power input is not sufficient. If the result is less than or equal to 70 % of the rated voltage (161 V), please contact local power grid company.

Make sure the charger is grounded correctly.

Make sure the circuit breaker is on, check whether the Emergency Button is pressed, and confirm the EV charging cable is securely connected.